Term insurance PIVC: extra checks for high covers
Term insurance pays a large sum only if something goes wrong, which is why insurers pay close attention to it at the start. A pre-issuance verification call (PIVC) on a high cover goes beyond confirming a name. It confirms who is buying, whether the cover fits their life, and whether they have told the full truth.
Why high covers need more care
- The sum assured is large compared with income
- Health and habits strongly affect the risk
- Early claims are costly and sensitive
- Policies may be bought by or for someone other than the insured
The extra questions
- Identity and consent: are you the person being insured, and did you apply yourself?
- Income and occupation: what do you do and what do you earn?
- Reason for the cover: who depends on you, and what loans or needs does it cover?
- Health disclosure: any illness, surgery, treatment or medication, past or present?
- Habits: smoking, alcohol or risky activities?
- Other policies: existing insurance and claims?
- Nominee: who is the nominee and what is the relationship?
- Understanding: do you know the premium, term and what is not covered?
Good practice on the call
- Use clear, simple language
- Let the customer answer in their own words
- Do not lead them to say 'no' to health questions
- Record the answers with date and time
Signs to flag
- A sum assured far above visible income
- Reluctance to speak about health
- Someone else answering on the person's behalf
- Hesitation or conflicting answers
Be kind and clear
Many customers find insurance language confusing. A good call explains terms in simple words, pauses for questions and confirms understanding. Clear answers protect the customer's family later, and protect the insurer from disputes.
How Praman helps
Praman by SatyaSakshi runs this as a recorded WhatsApp video call in the customer's language. It confirms identity with face match and liveness, asks your script of questions, and saves the answers with time and location. Checks such as income or bank-account name can be added where enabled, and a reviewer approves or flags the case before the policy is issued.
Frequently asked questions
Why is a high-cover term plan checked more?
Because a large sum is at stake, so an insurer wants to confirm income, health and who is buying and why.
Does the call affect approval?
It can raise questions that must be answered. A clear, honest call helps the policy go through.
What if I forgot to mention something?
Say so on the call. Correcting information before issuance is far better than facing a rejected claim later.
Related: how Praman handles this for businesses · all instant checks
Make verification simple with Praman
WhatsApp link, AI or live video call, instant ID, vehicle, business and court checks, and one evidence report. Built by investigators at SatyaSakshi.
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