Delivery partner verification: the checks that matter
A delivery partner carries your customer's parcel to their door. Sometimes it is a phone, a gift or cash on delivery. Sometimes the partner enters a building or a home. Your brand travels with them. Good verification at onboarding protects customers, partners and the business.
What can go wrong
- Identity swaps: the verified person hands the account to someone else.
- Fake documents: an edited licence or ID.
- Cash and goods theft: parcels or cash that never reach the customer.
- Vehicle misuse: a vehicle that is not registered to the partner or has pending fines.
- Payout fraud: payments to an account that is not the partner's.
- Safety incidents involving customers.
The checks that matter
- Identity documents: Aadhaar or PAN, matched with a face match and liveness check.
- Driving licence: active, and covering the type of vehicle used.
- Vehicle details: registration, owner and whether any fines are pending, for partners who use their own vehicle.
- Mobile number: linked to the person.
- Bank account: the holder name matches the partner before the first payout.
- Address: a reachable home address with live location on the call.
- Court record check: for higher-trust roles, with consent.
- Declarations and consent recorded on the call.
Making onboarding fast
- Send the link right after sign-up, so the partner does not wait for an appointment.
- Let instant checks run while the call takes place.
- Use a human reviewer only for flagged cases, such as a face mismatch or inconsistent answers.
- Offer the call in the partner's language.
Do not stop at day one
Face re-checks at random or after a complaint help confirm that the person delivering is still the person you verified. Re-verify when documents expire or after a long gap.
How Praman helps
Praman by SatyaSakshi sends each new partner a WhatsApp link to a short video call. The call captures consent, ID and face match, live location and answers about address and experience, while instant checks cover documents, vehicle and bank name where enabled. The result arrives in one report, and bulk sign-ups can be uploaded from Excel or sent in through API.
Frequently asked questions
Which checks are essential for delivery partners?
Identity with face match, driving licence for those who use a vehicle, vehicle details, a mobile number linked to the person, and the bank account holder name.
Do delivery partners need background checks?
For roles that involve entering homes or handling valuable goods, many companies add a court record check, with the partner's consent.
How can onboarding stay fast?
Use a link-based video call on the partner's own phone with instant checks running in parallel, and review only flagged cases.
Related: how Praman handles this for businesses · all instant checks
Make verification simple with Praman
WhatsApp link, AI or live video call, instant ID, vehicle, business and court checks, and one evidence report. Built by investigators at SatyaSakshi.
Request a demoWhatsApp +91 70655 67277