Verifying electricians, plumbers and home-service professionals
A plumber at the door, an electrician in the kitchen, a technician fixing the AC: home-service professionals come into your home, sometimes when you are alone. Platforms that send them, and households that hire them directly, both need confidence about who these people are.
Why it matters
Customers trust the platform or the person they hire. One incident, a theft, an unsafe repair or harassment, damages that trust for a whole platform. Verification protects customers, and also protects honest professionals from suspicion.
What to verify
- Identity: government photo ID with a live face match.
- Address and contact: where the person lives and a number of a family member.
- Skills: certificates, training or references for the trade.
- Past work: feedback from earlier customers or employers.
- Background: court or police records where appropriate and with consent.
- Tools and safety: proper equipment and basic safety knowledge, especially for electrical and gas work.
- Ongoing quality: ratings, complaints and re-verification at intervals.
For households
- Prefer verified platforms or trusted references
- Ask for ID and match it with the person arriving
- Share the technician's name and number with family
- Stay in the area where work is happening
- Get a bill and warranty for repairs
For platforms
- Verify before the first job, not after
- Re-verify periodically and after complaints
- Make it easy for customers to report concerns
- Act fast on safety issues
Red flags
- A different person from the one booked
- Refusing to show ID
- Pressure to buy parts from them or to pay in cash
- Asking personal questions about who lives at home
Respect for professionals
Most electricians, plumbers and technicians are skilled people working hard. A simple, fast verification helps them win customers' trust and better jobs, so platforms should make it easy, quick and free of hassle for honest professionals.
How Praman helps
Praman by SatyaSakshi lets platforms onboard professionals in bulk on a WhatsApp video link with ID, face match and liveness. Address and other checks are saved with time and location. Court-record and bank-account name checks can be added where enabled, and a reviewer approves each report.
Frequently asked questions
Why verify home-service professionals?
They enter homes, often when families are alone. Verification protects customers and honest professionals.
What checks matter most?
Identity with face match, address, previous work and, for some roles, skill proof and a record check.
How can customers stay safe?
Book through verified platforms, check the person at the door against the app and share the job details with family.
Related: how Praman handles this for businesses · all instant checks
Make verification simple with Praman
WhatsApp link, AI or live video call, instant ID, vehicle, business and court checks, and one evidence report. Built by investigators at SatyaSakshi.
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